This course allows you to experience the tasks that are indispensable in the practice of service management,
such as creating service catalogs and service level agreements, assessing process maturity,
and creating authority matrices and process flows, through simple mock training.
Before and after the mock training, we will provide the meaning and purpose of the work and advice on how to carry it out.
You will work on service management activities in a fictitious company while discussing them as a group. The knowledge and experience of all the participants can be mixed to broaden their insights and horizons. We will provide a forum for discussions for those who are trying to practice service management.
I will explain the basic concept of IT service management along with ITIL's service management framework. In a one-day course, you can learn the concept of service management that is essential for the ITIL Foundation qualification exam.