About OliveNet Limited

Management Philosophy

Even in the IT industry, where it's hard to predict what's going on in the next few years, and where technology is changing rapidly, it's always the same. Olivenet Limited respects and protects universal values. Focusing on new technologies, we will earnestly tackle issues for growth under the following three management principles so that we can constantly disseminate information in the area of ​​service management.

  • Be honest with your customers
  • Have broad and deep knowledge and skills as an IT expert
  • Strive to continuously improve the quality of service

    Be honest

    It is an irreplaceable asset for service providers to find value and use the services they provide. We believe that what we can do to ensure that our customers trust us for a long time and use our services is to act in good faith. Responding to customer expectations is the starting point of service management. We will always keep in mind the customer in our daily work, not just in the situation where we face the customer directly.

    Have broad and deep expertise

    Half a century has passed since computers were developed, and the evolution of IT technology is accelerating. The fields of application are expanding and thickening, and are becoming more sophisticated and mature. We believe that understanding various phenomena related to service management as deeply as possible beyond the boundaries of technical fields and application fields will improve the reliability of the services we provide. In order to increase the value of the services we provide, we will make steady efforts to digest and absorb each IT technology that appears one after another over a wide area.

    Continuously work on quality improvement

    As long as we are doing business in the area of ​​service management, we must also keep in mind the management of the services we supply. We will practice various lessons written in ITIL by myself so as not to become "Konya's white hakama". We will improve the quality of our services so that our customers can use our services with peace of mind, and make improvements to efficiently supply effective services. Believing that the service of today is better than yesterday and tomorrow is better than today, we will do our best to do what we can do now.

    Company Profile

    Name: OliveNet Limited
    Location: 3-7-18 Asashigaoka, Asaka City, Saitama Prefecture
    Representative: Atsushi Kanno
    Capital: 3 million yen
    Established: November 1, 1999
    Business content: Providing ITIL-related technical services
    Contact: staff@olivenet.co.jp


    1999 Established Olive Net Co., Ltd.
    2004 Started dispatching instructors to ITIL® education courses
    2006 "THE VISIBLE OPS HANDBOOK (Visible operation) ”published
    2006 Changed company name to Olive Net Co., Ltd.
    2009 Educational textbook becomes ITIL® licensed product
    2010 Publication of "ITIL® Basics"
    2013 Publication of "ITIL® Basics" (Syllabus 2011)
    2020 Publication of "Service Management in the DX Era"

    Biography of the president

    Atsushi Kanno
    President of OliveNet Limited

    After graduating from the Department of Mathematics, Faculty of Science, Tohoku University, he worked for multiple computer companies such as Digital Equipment Corporation Japan and Oracle Japan. Engaged in a data center operation service certification program during the Sun Microsystems era. Since then, as a consultant for general service management, he has mainly developed, sold, and provided ITIL® related education courses, and continues to this day. For two years from January 2017, he will be involved in computer education at a vocational training school in Sri Lanka as a senior volunteer of the JICA Japan Overseas Cooperation Volunteers.