Training course for Service Management

In order to efficiently establish ITSM / ITIL knowledge and skills to the staff in the organization, it is necessary to have an educational program that fully considers the current situation of the organization. We plan, design, and develop the most suitable educational courses and textbooks for your needs and levels.

We will adjust the content of the lecture by meeting in advance, adjust the content of the lecture according to the customer's request, and implement the educational course. You can use existing textbooks to adjust only the lecture content, or you can customize the textbook and lecture content to suit your goals, schedule, and budget.

<< Example of request for lecture content >>

Outline explanation of IT service management (2 hours)

ITIL Foundation Qualification Exam Questions and Explanations (4-8 hours)

Service level management introduction (8 to 16 hours)

Service management process assessment (8 to 16 hours)

ISO/IEC 20000 introduction (8 to 16 hours)

Explanation of THE VISIBLE OPS HANDBOOK (4 to 8 hours)