OliveNet ITIL V2 Kiso covers ITIL version 2 'Service Delivery' and 'Service Support ',
by using clear figures, charts and lucid explanations. Selected topics
and Mock exam for ITIL Foundation certification examination help you to prepare for it.
It is about 300 pages, B5 size, 15mm thickness, portable handbook.
Indices to key words, and quick references to ITIL terms and abbreviations help you to
understand ITIL basic concepts easyly.
[Features]
- about 300 pages, B5 size, 15mm thickness, portable handbook
- leftside page has figures, and rightside page has its explanation
- quick reference to basic concepts, goals and objectives of each ITIL process
- Topics are selected based on preparation to ITIL Foundation exam
- Indices to key words, and quick references to ITIL terms and abbreviations
- mock exam for ITIL Foundation certification examination
[Table of Contents]
1. Service Support and Service Delivery
The text covers ITIL V2 'Service Support' and 'Service Delivery'.
It describes terms, goals, and activities of all processes.
2. Original figures and charts
The text has original figures and charts for understanding ITIL easily.
3. Diagram provided by ITIL books
To help your understanding, the text uses diagrams which are provided
by ITIL books. Those figures have source information to link the ITIL books.
4. Explanation for each process
You can remind all ITIL key words and concepts by checking chapter's summary.
5. Mock exam for ITIL Foundation certification examination
The text provides Mock exam for ITIL Foundation certification examination,
which is OliveNet original.
6. Answer and explanation
The text has answers and explanation to mock exam,
to help you to understand more deeply.
7. ITIL Glossary
Since this glossary has about 250 ITIL key words, you can check the meaning about them quickly.
You can also check the English expression from Japanese key word, and Japanese expression from English key word.
8. abbreviation list
The text has ITIL terms' abbreviation expression list.
You can check the normal English expression and
Japanese meanings about 40 abbreviations.
