'ITIL Gaiyou(Overview)' covers ITIL core publication, by using clear figures, charts and lucid explanations. Topics which are selected based on ITIL exam Syllabus, and Mock exam for ITIL Foundation certification examination help you to prepare for it. It is about 300 pages, B5 size, 15mm thickness, portable handbook. Indices to key words, and quick references to ITIL terms and abbreviations help you to understand ITIL basic concepts easyly.

[Features]

- about 300 pages, B5 size, 15mm thickness, portable handbook
- leftside page has figures, and rightside page has its explanation
- quick reference to purpose, goals and objectives of each service lifecycle
- quick reference to basic concepts, goals and objectives of each ITIL process
- Topics are selected based on ITIL Foundation Certificate Syllabus
- Indices to key words, and quick references to ITIL terms and abbreviations
- mock exam for ITIL Foundation certification examination

[5 Service Lifecycle and those ITIL processes]



[Table of Contents]

1. The structured chapters cover all service lifecycle

The text covers ITIL core publishing. Chapter 1 describes common ITIL concepts and other 5 chapters explain each service lifecycle.



2. Explanation for every service lifecycle

All service lifecycle is explained briefly from same point of view.



3. Explanation for each process

Each processes are explained briefly from same point of view.



4. Original figures and charts

The text has original figures and charts for understanding ITIL easily.



5. Diagram provided by ITIL books

To help your understanding, the text uses diagrams which are provided by ITIL books. Those figures have source information to link the ITIL books.



6. Mock exam for ITIL Foundation certification examination

The text provides Mock exam for ITIL Foundation certification examination, which is OliveNet original.



7. Answer and explanation

The text has answers and explanation to mock exam, to help you to understand more deeply.



8. ITIL Glossary

Since this glossary has about 250 ITIL key words, you can check the meaning about them quickly. You can also check the English expression from Japanese key word, and Japanese expression from English key word.



9. abbreviation list

The text has ITIL terms' abbreviation expression list. You can check the normal English expression and Japanese meanings about 40 abbreviations.



10. Indices

The Indices help you to check ITIL key word's meaning and related topics quickly.